CUSTOMER SERVICE

beautiful friends, we want you to be thrilled with your blair borthwick stones. if your experience falls short in any way, please contact us at hello@blairborthwick.com and we will do everything in our earthly power to make your joy complete. 

 

SHIPPING

shipping will be via usps domestic priority (1-3 business day). shipping charges include insurance up to $2,000 replacement value, though please note since our creations are one of a kind, you will receive a reproduction of your original order up to that value. additional insurance can be purchased if desired and is strongly recommended for items in excess of $3,000. to arrange additional coverage, email us at hello@blairborthwick.com. same day pickup in nyc is available, as is messenger delivery.

 

MATERIALS

each item of jewelry by blair borthwick is a unique, one of a kind work of art, designed and handmade in new york city with love and good intentions. most of our stones contain inclusions which are nothing more than gorgeous, natural imperfections; we think they make each piece uniquely beautiful, but it is important to note they exist when you order. 

additionally, our pieces are made with either brass, solid gold or gold filled material (brass covered in 14 karat gold). everything that you can see in each gold filled piece is a solid layer of 14 karat gold. to keep all of your jewelry looking new, it is a great idea to keep it clean and dry, and store it in its original packaging. the inherent nature of metal causes brass to develop a natural patina over time from exposure to oxygen and moisture from the skin. restore the luster on the surface using a treated polishing cloth or metal cleaner. just email us if you have any questions about maintaining your jewelry at info@blairborhtwick.com!

 

EXCHANGES

if you are not 100% ga-ga about your purchase, you are free send it back to us for an exchange or a refund within 10 days of receipt. please print our return form and fill it out and include it in your package along with your original receipt. for your protection, please pack your return item securely and return your order with an insured track-able courier and retain your receipt. we are not responsible for items damaged or lost in transit. sadly, we cannot refund shipping charges on returned, exchanged or damaged items. we are unable to accept returns of worn or damaged items.

 

REPAIRS

we will repair items purchased within 30 days of purchase; repair fees apply and begin at $50. replacement for broken stones will be an additional charge, which we are happy to provide at cost of stones. please note, we are not responsible for shipping charges on repair items. contact us in advance of sending repairs for confirmation at hello@blairborthwick.com. we are also able to direct new york city customers to repair services throughout the city that might be more convenient.

 

PRIVACY

we will not sell, share or trade any information you provide us with a third party either from transactions on this website or signing up for our monthly dispatch.

copyright 2016, all right reserved. the content of this site and jewelry designs pictured are copyrighted under the united states copyright laws and is the property of blair borthwick, llc.